All requests from our users reach one email group, and I want to integrate that group with Jira Service Management. That is, I want all emails that arrive in that email group to be opened automatically as new tickets in JSM to Is it possible or must it be an email address?
@Marijana Nikolic Not sure if I got it right. With "email group" you mean an "email distribution list", e.g. an email address like email@example.com that forwards all emails to it's members, right?
Can't you just add the jira mailhandler address (support@YOURJIRA.atlassian.net) as member of the distribution lists (firstname.lastname@example.org)?
In case someone writes to email@example.com it will automatically be forwarded to your jira handler and should create a ticket. Do I miss something?
- Cheers, Markus // Founder of Duplicate AI // Find & Merge Duplicate Issues
@mararn1618 _secretbakery_io_ I tried that way, but I come to the part where I have a default user, I have the option to create a user but it doesn't work. I found it to be a bug in JSM.
I'm still trying to find a solution. I need that emails automatically open in JSM that arrive from our users. but I haven't been able to integrate yet, Can you please help?
Hi, I am not sure I understand what you mean with default user.
It sounds a little bit like you are setting up a custom mail handler, but that is not needed. JSM should be able to do what you want out of the box. Could it be that you have read instructions to set up JIRA and not JSM? (mail handling is different!)
From my point of view all you need is JSMs email address and forward emails to it. And if you have the right permissions:
Here are a few links you may want to check out:
Markus Arndt // Founder of Duplicate AI // Find & Merge Duplicate Issues
So you're doing two things, which I think are not needed:
My thoughts are:
Here some visuals on what I mean:
- Cheers, Markus Arndt // Founder of Duplicate AI // Find & Merge Duplicate Issues
I think you're nearly there, but there's still this missunderstanding between us:
For now, I wanted to suggest that Instead firstname.lastname@example.org should forward all emails to support@team-161....atlassian.net, since:
Did I maybe misunderstand?
I tried this before but it didn’t work.
Now I have found this to be a problem.
But I'm not sure if it's from our side or JSM
When I add an email address to the distribution list then I get this message ''DMARC validation failed'', and when I send it directly to the address (email@example.com) then it works
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