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Email group

Marijana Nikolic

Hello,

All requests from our users reach one email group, and I want to integrate that group with Jira Service Management. That is, I want all emails that arrive in that email group to be opened automatically as new tickets in JSM to Is it possible or must it be an email address?

Best regards,

Marijana

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Olga Videc

Hello Marijana,

Unfortionaly you need a mailbox to achieve this.

Only email address can be added to JSM, but by default JSM comes with email address for requests.

BR, Olga

Marijana Nikolic

Thanks Olga!

mararn1618 _secretbakery.io_

@Marijana Nikolic Not sure if I got it right. With "email group" you mean an "email distribution list", e.g. an email address like allpeople@company.com that forwards all emails to it's members, right?

Can't you just add the jira mailhandler address (support@YOURJIRA.atlassian.net) as member of the distribution lists (allpeople@company.com)?

In case someone writes to allpeople@company.com it will automatically be forwarded to your jira handler and should create a ticket. Do I miss something?

- Cheers, Markus // Founder of Duplicate AI // Find & Merge Duplicate Issues

Marijana Nikolic

@mararn1618 _secretbakery.io_ I tried that way, but I come to the part where I have a default user, I have the option to create a user but it doesn't work. I found it to be a bug in JSM.

I'm still trying to find a solution. I need that emails automatically open in JSM that arrive from our users. but I haven't been able to integrate yet, Can you please help?

Regards,

Marijana

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