Email configuration help

Dee from Texas April 3, 2024

We have multiple mailboxes in outlook that we would like to forward to JSM to create tickets.  When we use the mail handler those emails no longer show in the inbox after a ticket is created.  Is there a way to create a ticket in JSM while also keeping the email in out look inbox or folder?

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Jack Brickey
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April 3, 2024

Hi @Dee from Texas ,

I am a bit lost. Let me see if I understand.

you have one email address configured to receive email requests for your JSM. Is this a custom MS Exchange address or the email provided by Atlassian for the project? Then you have other MS Exchange email address used for various support scenarios and you have setup rules to forward all incoming mail to the JSM email address. Do I understand correctly? 

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