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Email Request | Draft Feature



I was wondering if there is any feature of Draft or anything similar to that in Email Request. Because, there are cases when many tickets are not very important thus not considered. But, this would spoil our reporting as it would count these tickets as -

Created And Resolved 

Created And Un-Resolved

In both the case the reporting is faulty.


Currently, I am deleting these tickets, but would love to know of a better alternative.

1 answer

0 votes
Alex Koxaras _Relational_
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Apr 17, 2023

Hi @Ayush 

There isn't such a thing as a draft request. However, you could create a request type of tour own, and move these tickets to that category. And then on your reports, simply exclude them from the jql.

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