The Atlassian Community Forums are currently in read-only mode. We will be relaunching on a new platform on September 22 (read more here). We apologize for the extended downtime. For concerns or questions, please email communitymanagers@atlassian.com. See you on the other side, on the new Atlassian Community Forums! :)

×

Forums

Articles
Create
cancel
Showing results for 
Search instead for 
Did you mean: 

Email Mismatch on Slack Integration login

Deleted user
September 8, 2023

Hi! When I try to log in to Jira Bot (or slack integration) - get a "EmailMismatch" page, with 404 error.

 

I did the following:

  1.  /jira logout in slack
  2. Click on Log In button
  3. Allow permissions on the Slack webpage, and made sure that I had selected the correct workspace (there's no option, and I see a badge of the correct one)
  4. I log in using Google (or Email, it doesn't seem to be helping)
  5. Confirm login
  6. I get redirected to:
    1. https://atlassian-slack-integration.services.atlassian.com/EmailMismatch

 

I also made sure that my Emails are the same on both – Slack and Jira. But the problem persists.

I can log in to my account without any issues, but if I want to authorize the integration – it fails.

I have also tried to use different browser: Firefox and Chrome.

 

Is there something I may be missing? Please advise.

1 answer

Comments for this post are closed

Community moderators have prevented the ability to post new answers.

1 vote
Udit Mukherjee
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
September 11, 2023

Hi, thank you for reporting this problem. We have fixed this issue. Could you please give it another try.

DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
STANDARD
TAGS
AUG Leaders

Atlassian Community Events