Email - JIRA not sending email when trying to test email

[hasina siddique]

Hi

We're using the hosted version of JIRA.

I'm trying to set-up the email notifications for when Issues/Bugs have been assigned to an individual/group.

In order to do this, I tried to check if email's were going through, but everytime I test, the JIRA says that an email has been sent, but no emails are getting through.

Once, emails are successfully being transmitted, could you point me in the right direction so that I can identify how I can set it up so that if we assign an Issues/Bug to a User, an email get's automatically triggered.

Thank you in advance,

Hasina.

[hasina siddique · Accepted solution]

The default notification scheme needed to be set for each project. JIRA did not set it automatically for each project. This needs to be done on an individual basis, for each project.

[Omid H.]

No we have the same issue. Accidentally it happen in Jira 8.5.3. 

[Abraham Olamipo]

I had a similar issue and this worked for me:

1.  Click on the settings icon on your menu bar (Jira Administration)

2. Click on System

3. On the left-side menu, scroll down to MAIL, click on Outgoing Mail

4. You'll see some Admin details, under OPERATIONS, click Send a Test Email

5. Fill in the required email and click Send

If there's any problem, you'll get an error log showing the cause, else you'll receive the test email.

[Omid H.]

I received the test email, but not with the standard notification

[2x Official]

Any one have a actual solution?
All customers are not reeving notification mail.
Kindly provide your mail ID also if you have a proper solution.
I have tried many things.

[Omid H.]

How you fix it?

[Javier Ortiz Bultron]

I had the same issue and noticed that the projects by default have the notification scheme as none. Change it to default to make it work.

Administration>Project>Notifications>Actions

[Sachin Ambulkar]

Hi ,

Can you check in your profile if you have set do not notify me by chance.

Thanks

Sachin

[Ivar]

I'm not using hosted service, but I believe that "send e-mail automatically to assigned user" is on by default?

[hasina siddique]

I;m having a look to see where that setting is, but I am new to JIRA and am struggling.

Where will I find the settings for "send e-mail automatically to assigned use"?

[hasina siddique]

I'll try that out. Thanks

[Ivar]

What I meant was that this typically is in place in Jira by default. In other words - out of the box.

As I said - I do now know the hosted version - but do you have any possibility to set the notification scheme for your project?