E-mail validation code doesn't arrive

[João Gabriel de Souza Caetano]

Hello,

I'm trying to create a Jira account, but when I'm at the email validation code step and I click to send the code to my email, it doesn't arrive.

I've been waiting for the code for a day, and I've already checked my spam.

Could you help in this case? I saw that sometimes the email domain can be blocked, something along those lines.

E-mail: <email removed>

[Trudy Claspill]

Hello @João Gabriel de Souza Caetano 

Welcome to the Atlassian community.

I have removed your email from your post. This is a publicly accessible forum, so you should not post information here that you would not want seen by everybody on the internet, such as an email address.

Have you tried these troubleshooting tips?

- Check your spam/junk folder for an email with the subject line: Verify your identity.

- Resend the code using the link Didn’t get the code? Resend it
- Check that your company isn’t blocking emails

- Check that your email address is set up, that your inbox isn't full, and that the mail server is not down or experiencing issues.