Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

E-mail recipient treated as CC and added as watcher

Przemysław Grzesiak January 17, 2024

Hi

 

I have a problem that recipient of an e-mail (mail set in Mail server for ticket creation) seems to be treated as CC by Jira Mailhandler. I have the option "CC Watchers" set and even if I send e-mail to abc@domain.com (mail for ticket creation) the tickets gets user abc as watcher. If I set any CCs they all and the user abc are as watcher. How to exclude address I'm sending mails to to create tickets from becoming watchers? I'm using basic "Create or Comment" mailhandler, not any plugin mailhandler

0 answers

Suggest an answer

Log in or Sign up to answer
TAGS
atlassian, team '25, conference, certifications, bootcamps, training experience, anaheim ca,

Want to make the most of Team ‘25?

Spend the day sharpening your skills in Atlassian Cloud Organization Admin or Jira Administration, then take the exam onsite. Already ready? Take one - or more - of 12 different certification exams while you’re in Anaheim at Team' 25.

Learn more
AUG Leaders

Upcoming Jira Events