Dynamic title in request form

Marcel Piket May 12, 2023

I've created a request form 'Add new user' for a customer. The customers enter first name, last name and other details. If the ticket is send, the title of the ticket will be 'Add new user'. However, if many users are required al tickets have same description. 

I'd actually like to make use of the fields filled in to the form. Something like "Add new user " &firstname &lastname.

Can somebody guide me to the possibilities here ?

Thanks in advance


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robert Mugabuhamye
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May 12, 2023

hello @Marcel Piket ,

You can take a look at Automation for jira. 

The trigger will be issue creation and the edit the summary if issuetype or request type equal you request. 

here is a close example :

Marcel Piket May 13, 2023

Hi Mugabuhamye,

This indeed was the pointer in the right direction. After some testing and playing around I was able to achieve what I wanted.

Thnaks !

Gustavo Moraes April 12, 2024

@Marcel Piket can you share with us how you did it?

I'm going through the same situation.


Marcel Piket April 13, 2024

@Gustavo Moraes Given the fact that I had a form 'Add new user' which is filled in by the customer. In this form they also need to specify the first and last name an simple automation rule can be set up. When ticket is raised it creates ticket with summary "Add new user" but the automation rule immediatly updates that summary fiels by adding First and lastname to it. Screenshots should speak for itself.

Hope you can get it to work for your situation



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Gustavo Moraes April 15, 2024

@Marcel Piket

I made it work under different conditions, but it's pretty much the same thing.


I appreciate your time in replying to me!

Thanks a lot!

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Marcel Piket April 16, 2024

Glad it works for you as well @Gustavo Moraes 

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