Dynamic title in request form

[Marcel Piket]

I've created a request form 'Add new user' for a customer. The customers enter first name, last name and other details. If the ticket is send, the title of the ticket will be 'Add new user'. However, if many users are required al tickets have same description. 

I'd actually like to make use of the fields filled in to the form. Something like "Add new user " &firstname &lastname.

Can somebody guide me to the possibilities here ?

Thanks in advance

M

[robert Mugabuhamye · Accepted solution]

hello @Marcel Piket ,

You can take a look at Automation for jira. 

The trigger will be issue creation and the edit the summary if issuetype or request type equal you request. 

here is a close example :
https://confluence.atlassian.com/automationkb/automation-rule-to-append-assignee-full-name-to-the-end-of-the-summary-field-1107631937.html

[Marcel Piket]

Hi Mugabuhamye,

This indeed was the pointer in the right direction. After some testing and playing around I was able to achieve what I wanted.

Thnaks !

[Gustavo Moraes]

@Marcel Piket can you share with us how you did it?

I'm going through the same situation.

Thanks!

[Marcel Piket]

@Gustavo Moraes Given the fact that I had a form 'Add new user' which is filled in by the customer. In this form they also need to specify the first and last name an simple automation rule can be set up. When ticket is raised it creates ticket with summary "Add new user" but the automation rule immediatly updates that summary fiels by adding First and lastname to it. Screenshots should speak for itself.

Hope you can get it to work for your situation

[Gustavo Moraes]

@Marcel Piket
Nice!

I made it work under different conditions, but it's pretty much the same thing.

I appreciate your time in replying to me!

Thanks a lot!

[Marcel Piket]

Glad it works for you as well @Gustavo Moraes