Dynamic Form functionality in Jira Service Desk Form for the System Field ‘Attachments’.

Currently I’m trying to achieve Dynamic Form functionality in Jira Service Desk Form for the System Field ‘Attachments’.

Based on the response for certain question in my service desk form, the attachments option should reflect accordingly. At present I’m working with ‘JIRA Software 7.1.10’ and ‘JIRA Service Desk 3.1.10’ version. Also I’m using ‘Extension for JIRA Service Desk 4.1.10’.

2 answers

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Christoph Thomas Community Champion Jul 28, 2017

Can you explain a bit more in detail and provide some screenshots please? 



Hi Christopher Thomas,

I am trying to use the Dynamic Form functionality , this functionality associate any field with a perticular option available in a dropdown. It makes associated field appear on form only when we select the that perticular option in the Service Desk form.

So the problem I am facing here is that I am not seeing the option to add the "Attachments" fields (System Field) in the Dynamic form settings page. I need to display the attachements fields in the service desk form only when the user selects specific answer choice for the particular question in the form.

Hope this is clear.



Christoph Thomas Community Champion Jul 28, 2017

Hi and thanks for the clarification - from the addon documentation I would say this is because only custom fields are supported: https://intenso.atlassian.net/wiki/spaces/SPFJSD/pages/524311/Dynamic+Forms

Can you please raise a ticket to ask the addon vendor? 



Thanks Chris but this is a dead link. 

I am disappointed that this is not native functionality in ServiceDesk yet.
When it came out this seemed like a logical function that would come in due time but it does not appear Atlassian cares enough and is going to wait for someone to develop it for them at extra cost to us.

Case in point this add-on that appears to address this costs $1500+ Dynamic Forms for Jira

Here's the new documentation for the Dynamic Forms feature in Extension for JSD: https://intenso.support/addon/server/extension/latest/dynamic-forms/

If you don't find an answer there, drop a line at contact@intenso.support, and we'll try to help you ASAP :)

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