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Duplicate Tickets

Hi Team,

 

Is there a way to search duplicate subjects which are creating duplicate tickets ?

1 answer

0 votes
Ivan Lima Community Leader Nov 23, 2020

Hi @Bosco Fernandes, I'm not quite sure what you're trying to achieve. However, a JQL search can help you find issues with similar summaries. If this is the case, you can explore the Search syntax for text fields. If your use case is something related to duplicate tickets being created in your Jira Service Management, you might be coming across a situation described in this post Duplicate service desk tickets from customers. Again, if none of these matches with what you're looking for, I would encourage you to provide additional details, examples, etc.

Cheers,
IL.

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