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Due Date on SLA Service Desk

How can i put the Due Date on column " Start - Begin counting time when", in order to follow this guide: https://confluence.atlassian.com/servicedeskserver/example-creating-an-sla-based-on-due-date-956713305.html

 

When it is time to choose when to start the SLA, "Due Date" does not appear in the first column. How can i make "Due Date" eligible to start the SLA?

 

Thanks in advance,

Miguel

4 answers

I have the same issue, I added the Due Date field to the Service Request Create Issue screen but I'm unable to see it in the SLA. How to make this work? It's an essential feature of an SLA. Is it not applicable to Jira Cloud?

HI @Miguel Belen 

It should be there..and by default it's available.

Hi Yogesh,

 

i can't see it! See the screenshot below:

Screen Shot 2019-03-15 at 12.15.07.png

Like Ingo Dettmar likes this

Hi @Miguel Belen,

You should make sure the due date field is available for your Service Desk project, as described in the documentation: 

For this SLA to trigger, configure the Due field to display on the Issue type screen, and set the Due field when the issue gets created. Check out this page to learn how to set this up.

Sorry Walter,

 

i have to add my custom field to the Default Issue Type Screen Scheme to view "Due Date" on Start Column in SLA?

Hey Miguel, 


Did you figure this out?

Hi @Walter Buggenhout _ACA IT_ 


I'm also having this issue.

The due date field is available for me of 2 of my screens already so i know there is all access to it, but its not showing in the SLA start column (the same screenshot as Miguel)


Please are you able to advise?

Thanks

Michelle

Did anyone figure this out? It appears this is a bug.

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