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Dropdown values outside of reachable area

Hi Community,

depending on the screen resolution and zoom settings of Windows, some dropdown values can't be selected, because they are outside of the reachable area of the screen.

I tried this with different browsers, but it seems, that the dialog for creating a new ticket is not that responsive enough to handle this issue.

Does anyone have the same issue or a solution for this?

We use Jira Software Cloud.


Best regards,


2 answers

1 accepted

0 votes
Answer accepted
Jack Community Leader Nov 17, 2020

I suspect, but needs validation, that the root cause is “zoom”. For sure you will get undesirable results with zoom especially if >0. Regarding resolution you may see undesirable GUI results but that is generally a safer screen modification where GUI behavior exists.

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