Drag & Drop in Scrum Backlog Stops Working Randomly

[Dominique Archambault]

Greetings!

When organizing my backlog I drag stories from the backlog and drop them over to the epics and versions I want them to belong to. It is significantly faster than updating the stories, even in bulk.

But I very regularly encounter a problem.  Apparently randomly, the drag & drop function for stories in the backlog stops working: instead of dragging a story, the browser starts selecting text. Reloading the page restores the expected behaviour, but it wastes a significant amount of time.

Is there a way to prevent this issue from occurring in the first place? And is there anything faster than reloading that can restore story drag & drop?

Any help would be quite appreciated! Thanks!

[Pavel Junek]

Hi Dominique!

What web browser are you using? I have experience that similar problems occur when using Internet Explorer 11, which in some cases behaves poorly.

Here is a list of supported browsers - Supported browsers 

Pavel

[Dominique Archambault]

I am using Chrome version 80.x.

[Pavel Junek]

Oh, that's weird, it should work. Does he have the same problem as you and anyone else? It looks like there may only be a problem on your PC - some additional plug-in may be installed in Google Chrome that may affect Atlassian Cloud functionality.

[Dominique Archambault]

Good question. I will ask around, but I have changed PC since the first occurrences and I still have the same issue. It happens more consistently after editing text fields from the backlog view. For some fields, such as the description of a version (from the Version panel), the weird behaviour happens immediately.