Done is not "Done"

Deleted user September 12, 2019

My workflow shows the defect is done 

But the resolution shows unresolved 

I am using the same status Done in multiple projects and sometime it causes this issue and then solved by it self (strange) 

Infact, I used the "Done" status in this project and the issues with the Done status with a different workflow shows resolution as resolved. 

 

Thank you, 

Tawhid 

 

 

 

Check screenshot 

1.png2.png3.png

2 answers

1 vote
Johan Soetens _Dumblefy_
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
September 12, 2019

Hello Tawhid,

the transition to Done in the broken workflows will not have a Post Function that sets the Resolution.

Jira KB - Resolutions are not set

0 votes
Tobias Ravenstein September 12, 2019

Hello Tawhid,

please either set the resolution via post function during the transition to Done or add a Screen to the Transition which includes the Resolution field.

Have a look at this documentation: https://confluence.atlassian.com/adminjiracloud/working-with-workflows-776636540.html (Section "Setting the resolution field").

Regards
Tobias

Suggest an answer

Log in or Sign up to answer
TAGS
AUG Leaders

Atlassian Community Events