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Does JIRA Service Management (Data Center) have the ability to create a ticket via a Text Message

Jason Michaud
Jason Michaud Nov 16, 2023

Does JIRA natively or via a plug in, have the ability to create a ticket via a Text Message (with a photo attachment)? The use case would be to create a customer request via text with an attachment. 

Maybe some type of text chat bot?

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Trudy Claspill
Trudy Claspill
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Nov 16, 2023

Jira does not have a native capability for that.

I've not found an app in the Atlassian Marketplace that will do that, but searching the Marketplace for "text message".

The only content I have found so far related to this topic is this post from 2017.

https://community.atlassian.com/t5/Jira-discussions/Need-to-create-a-ticket-using-SMS-text-message/td-p/592975

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Jira
Jira
DEPLOYMENT TYPE
SERVER
VERSION
9.4.5
TAGS
AUG Leaders

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