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Need to create a ticket using SMS (text message)

Mikhail Karpenko
Mikhail Karpenko Jun 01, 2017

Is there any way to set up Jira to recieve sms and convert them to Jira tickets?

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Nic Brough _Adaptavist_
Nic Brough _Adaptavist_ Community Leader Jun 01, 2017

Not directly, without add-ons.  I'm not aware of any that can monitor SMS boxes for incoming texts.

Indirectly, if you have an incoming gateway server that can accept SMS and convert it into either an email or a REST call out to JIRA, then yes, it's quite easy.

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Aron Gombas _Midori_
Aron Gombas _Midori_ Community Leader Jun 02, 2017

I'd check if adding an automation rule from Twilio (as SMS gateway) to JIRA using the Zapier service would be able to do this.

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