Does Cloud Jira Service Desk and Core support Active Directory user synchronization?

This question is in reference to Atlassian Documentation: Setting up service desk users

Does Cloud based Jira Service Desk and Core support Active Directory user synchronization? I'm considering switching from another cloud based tool to bring in our Manage Engine Service Desk requester. However we would want to have the ability to import the requester at minimum or better yet sync with active directory so as new employees are added they automatically have the ability to create requests for I.T. in Jira.

1 answer

0 votes

No.

That was a simple answer.  Atlassian may be looking at AD for customer users but the simple answer is currently a flat "no".  Your users will need to log in and create customer accounts.

(Different answer for Server of course - that fully supports many types of AD)

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted Sep 25, 2018 in Jira

Atlassian Research Workshop opportunity on Sep. 28th in Austin, TX

We're looking for participants for a workshop at Atlassian! We need Jira admins who have interesting custom workflows, issue views, or boards. Think you have a story to sha...

464 views 7 5
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you