Hi @Lana
The "Azure DevOps for Jira (Official)" integration primarily connects with Jira Software, not Jira Service Management (JSM); meaning it focuses on syncing development activities like commits, pull requests, and builds directly within the Jira Software project, not within the JSM service desk features.
What you can do to integrate Azure DevOps with Jira Service Management:
There are third-party data integration platforms available that can integrate your Azure DevOps and Jira Service Management (JSM) applications in real-time, enabling bi-directional data flow between the two systems.
Key considerations before you select a data integration tool for Azure DevOps -JSM integration:
Support for JSM-Specific Workflows and Issues
• Ensure the integration tool supports JSM-specific issue types (e.g., incidents, service requests, problems, change requests) and their corresponding workflows.
• The tool should allow for the mapping of custom fields and JSM-specific data (SLAs, priorities, etc.) to Azure DevOps work items.
Advanced Mapping Capabilities
• Choose a tool that offers advanced field mapping between Azure DevOps and JSM. This includes mapping custom fields, statuses, and transitions specific to JSM.
• It should allow you to map Jira Service Management’s service desk tickets to Azure DevOps work items, while respecting the difference in issue types and lifecycles.
Scalability and Performance
• Ensure that the tool can scale to handle large volumes of data, especially if you're working with a high number of projects, users, or issues.
• The tool should be performance-optimized to handle real-time updates without lag, preventing any synchronization delays that could affect ticket resolution times in JSM.
Error Handling and Conflict Resolution
• Look for features like automatic conflict resolution (e.g., when the same issue is updated in both systems simultaneously).
• The tool should provide clear error logs and notifications to allow quick identification and resolution of integration issues.
Why Choose OpsHub Integration Manager (OIM)?
• Cross-tenant, Cross-Platform Integration: Connects Azure DevOps and Jira Service Management seamlessly, regardless of tenant or platform differences.
• Real-Time Two-Way Sync: Ensures that both systems stay up-to-date, automatically syncing issues, updates, and status changes in real-time.
• Advanced Field Mapping: Offers highly customizable mapping for fields, statuses, and custom workflows, ensuring data integrity across systems.
• Scalable and High-Performance: Scales effortlessly across large environments, handling thousands of projects without impacting end-systems.
• Automatic Conflict Resolution: Built-in conflict resolution mechanisms ensure data consistency, even in the case of simultaneous updates.
Get started with OIM for absolutely free.
Thanks,
OpsHub team
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