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Display message in transition screen



I have a custom field "Description" and i want this should show warning message "Your description field is empty, are you sure you want to procced" in Transition screen when someone resolve the tiket.

Please provide the steps how to proceed and also note the workflow is shared by 3 projects and i want this to be implemented only to 1 project, the other 2 should not get this warning message 


1 answer

2 votes
Jack Community Leader Dec 21, 2020
  • Make a copy of your current workflow
  • make a screen to be used in your transition and include description field and any others you might want users to consider updating. I highly recommend requiring Resolution. 
  • Edit the copied workflow in Inactive section under admin>issues>workflows
  • click on the transition desired and add the new screen
  • add a Validator to the transition for field updated and choose descriptions. Choose to add error message. Repeat for Resolution if you chose to do so.
  • go back to your project setting > workflows and add workflow and locate the copied/edited one. 
  • associate all issue types desired for that project to this workflow. 
  • publish

Thanks Jack for the quik reply but can you please confirm if it possible via behviour script.

When the resolution is any status and Change description is empty then the warning message should display,

can you please share a script

Daniel Ebers Community Leader Dec 26, 2020

Please note that there is a follow up here:

If possible, let us keep it in one place.

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