Discovery Agent doesn't connect with Discovery Server in some computers

Pedro de Pablos Moreno
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April 30, 2024

Hi.

We have a problem that we can't solve, and we don't know the root of this problem.

 

We have a CMDB that contains the info taken from every computer that has got the Discovery Agent 7.0.1 installed.

There are some computers that connect without any problem with the server and syncronice the info with the CMDB. 

But there are some other computers (in the same network, with the same configuration) that don't connetc.

We have realized that, in the computers that syncronice with the server, the angent.cfg created in the Program Files\Atlassian\Discovery Agent folder, contains this string:

<DisableTCPListener>false</DisableTCPListener><DirectCopyPath /><SFTPSettings><TransferReties>5</TransferReties><TranserRetryInterval>30</TranserRetryInterval></SFTPSettings>

 

But the agent.cfg created in the computers that don't syncronice, contains this string:

<DisableTCPListener>true</DisableTCPListener><DirectCopyPath>\\172.16.0.217\E:\Datos_escaneo\</DirectCopyPath><SFTPSettings><TransferReties>5</TransferReties><TranserRetryInterval>30</TranserRetryInterval></SFTPSettings>

If we delete the agent.cfg file in order to create a new one next time the Discovery Agent service runs, the file contains the same string.

 

We don't know why this difference between computers that are, basically, the same.

 

Thanks in advance.

 

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