Disable "Raising requests on behalf of customers" option

Good day to everyone,

I am somewhat new to JIRA and need to get things working real quick.

How do I disable option "Raising requests on behalf of customers"? for my customers?

I really don't want them )))

thanks in advance!

 

2 answers

if you are looking to stop clients raising tickets on behalf of other clients (or other users within the same client), just remove the Reporter field from the customer portal.

Thanks!) That worked beautifully

0 vote

Hey! How can I remove the Reporter field from the customer portal?

You cant. 

The "Raise this request on behalf of" field is standard and cannot be removed.

When logging a new ticket, the system will need to recognise who the user is, and also who they could raise a ticket on behalf of depending on which organisation they are part of.

this field can be very useful when using add-ons such as insight where the system recognises the user, and then populates fields such as which company they are raising it from, which products they are raising tickets about, an any relational data in insight that you would like to make visible to them. It also helps when using insight as they may be part of multiple sites so they can then use this relational data to select a specific option.

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