Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal

Recognition

  • Give kudos
  • Received
  • Given

Leaderboard

  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Disable "Raising requests on behalf of customers" option

Good day to everyone,

I am somewhat new to JIRA and need to get things working real quick.

How do I disable option "Raising requests on behalf of customers"? for my customers?

I really don't want them )))

thanks in advance!

 

5 answers

Revoke permission "Modify reporter" from "Service desk customers - portal access" in the project permission scheme

2018-08-30: Hi Gregory, Thank you for you tipp: this worked! Removing the field "Reporter" from the mask make NO difference.

Caveats: as an Administrator, You may want to keep the permission to change the reporter so yourself will always see the field "Raising requests on behalf of customers" on the mask.

Like # people like this

This worked for me as well.  Thanks!

Ditto. 

1. Project Settings

2. Permission Schemes

3. Edit 'Modify Reporter'

4. Select Admin or whoever. 

 

Test Service Desk portal by a Incognito browser to test. Works well. Thanks all

Like Neal_Slensker likes this
Fahad Siddiqui Community Leader Oct 09, 2019

Hi,

can anyone say how dept name will appear by default in the customer portal? if any user tries to make request?

We want the Modify Reporter field to be enabled on some request types, but not on others. Is there a way to set this granularly, or is it only possible as a per-project setting?

Only per project

Hey! How can I remove the Reporter field from the customer portal?

You cant. 

The "Raise this request on behalf of" field is standard and cannot be removed.

When logging a new ticket, the system will need to recognise who the user is, and also who they could raise a ticket on behalf of depending on which organisation they are part of.

this field can be very useful when using add-ons such as insight where the system recognises the user, and then populates fields such as which company they are raising it from, which products they are raising tickets about, an any relational data in insight that you would like to make visible to them. It also helps when using insight as they may be part of multiple sites so they can then use this relational data to select a specific option.

You suggested to remove Reporter from the customer portal, then you state it cannot be removed. Which one wins?

Like # people like this

@Tim Patrick Can I modify the name from "Raise this request on behalf of" to "Request Originator" ?

Like # people like this

Hi @Nani ,

"Can we modify the message Raise this request on behalf of?"

Were you able to fix this?

if you are looking to stop clients raising tickets on behalf of other clients (or other users within the same client), just remove the Reporter field from the customer portal.

Thanks!) That worked beautifully

We don't mind the field, but hate the share with company selection at the bottom of the ticket. Is there a way to remove it?

Yes. Don't use organisations

Instead of modifying permission scheme, i want to restrict the browsing other customer from 'Raise this request on behalf of" field. 

I had revoked the Browse user access from the Global permissions, but still user is able to browser other customers.

Is there a way ?

Suggest an answer

Log in or Sign up to answer
TAGS

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you