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Disable Keyboard Shortcuts - Letter C

How to Disable Keyboard Shortcuts - Letter C - which opens a new ticket window

4 answers

The only solution I've found:

You can use ScriptRunner (Adaptavist ScriptRunner for Confluence) plugin to disable this.
Go to ScriptRunner Fragments section and create a "Hide System or UI Plugin Element" and hide the following elements:


Write "return false" in the script.


Screen Shot 2020-02-22 at 1.40.25 PM.png

Excellent solution! In case only need to disable for a particular group you can use this snippet:


import com.atlassian.crowd.embedded.api.CrowdService
import com.atlassian.sal.api.component.ComponentLocator

def crowdService = ComponentLocator.getComponent(CrowdService)
!crowdService.isUserMemberOfGroup(context.currentUser?.name, "{group name goes here}")

I had the same problem in Confluence while creating page using custom template. When user creates a new page using my template and presses Caps+C while filling up the contents, Confluence creates a new page and disregards the current page. I handled it in my template through JQuery. Here's the code

<script type="text/javascript">
RW.shortcutsEnabled =function(){
return false;
0 votes
Matt Tse Atlassian Team Jul 22, 2020

Hi everyone,

Thanks for the lively discussion about keyboard shortcuts! My name’s Matt and I’m one of the product managers in Jira Cloud. My team picked this problem up and have just started to roll out a feature that will allow users to enable/disable shortcuts at a per-user level.

enable and disable keyboard shortcut.png

See the attached screenshot of what this will look like. We were constrained by time so we decided to put it into the keyboard shortcut (Shift + ?) dialog for now. We believe this will address the problem and in the future, we will consider adding it inside the user profile page.

As of this afternoon, it will be available to 5% of Jira Cloud customers and we aim to get this rolled out to 100% in early August.

Kind regards,

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