Depending on custom field value populate another custom field with approver.

[Jesper Fransson]

I have a custom field called Estimated Price, which has three options. 

1. [0-5000 USD]
2. [5000-50000 USD] 
3. [>50000 USD] 

What I want is the following Approvers field to be populated with a certain user depending on what option you choose for the Estimated Price custom field. 

Is this possible to achieve somehow? 

Best regards, 

Jesper

[Karyna Tyrnavska _SaaSJet]

Hi, @Jesper Fransson !

You can try out Business Process Manager add-on to deal with it issue. 

1. You need to create a Step with such form elements: dropdown or multi-choice and fill it with information. In your case 
   1. [0-5000 USD]
   2. [5000-50000 USD] 
   3. [>50000 USD] 

2. After that, set a Conditional step that will start depending on the certain option. And also feel it with information

3. After you fill in all data, set a multiple or single approval to the Conditional Step.

4. And the final, go back to the first step and set a Form Logic with when/then rule

I know, that it sounds a little bit difficult, so I suggest you get assistance from our product manager to 

[Jesper Fransson]

Thanks alot for your input @Karyna Tyrnavska _SaaSJet 

However, I'm not interested in getting a new app solemnly for this purpose. 

[Mohamed Benziane]

Hi,

You can try to create an automation rule that will update the Approvers field everytime the Estimated price is updated.

[Jesper Fransson]

Hi Mohamed, 

Is it possible to have automation rules update fields in a form before you've submitted it? Can you create listeners? I've never seen this before. 

Thanks, 

Jesper

[Mohamed Benziane]

Hi Jesper,

No this is not possible with automation, it will update the issue once it is created

[Jesper Fransson]

Hi Mohamed, 

I've tried to set up an automation rule for this with some custom JSON: 

{
     "update": {
         "Approvers": [
            {
                "add": { "accountId": "INSERT_ID"}
           }
      ]
   }
}

But I get:

"Error editing issues - GP-41 (Field 'customfield_10003' cannot appear in both 'fields' and 'update')"

Do you know what I'm doing wrong here?

Best regards, 

Jesper

[Jesper Fransson]

@Mohamed Benziane 

[Mohamed Benziane]

Can you show all this step please

[Jesper Fransson]

[Mohamed Benziane]

Can you try this

In the "choose field to set" just add the approvers fields and leave the more options blank

[Jesper Fransson]

Since the field is a multi-user picker, the Approvers field already has a value since the Estimate Price option chosen requires 2 approvals, one approver is chosen by the user posting the ticket and the second approver should be set through this automation.  

[Jesper Fransson]

Any thoughts on this @Mohamed Benziane ?