Deletion of tickets

[Suporte Adm Candeias]

Good morning!

I would like to know if there is any configuration parameter in the Jira Service Management platform so that a ticket is not deleted.

Thanks

Elis

[John Funk · Accepted solution]

Hi @Suporte Adm Candeias 

Sure, you can edit the Permission Scheme associated with the project to remove any permissions associated with the Delete Issue option. Go to Project Settings > Permissions while on the project. 

[Suporte Adm Candeias]

Hello @John Funk,

thank you so much for sharing this information with me, I successfully made the changes I needed.

Until later,
Elis

[John Funk]

Great! Glad to help.