On our Jira instance (3.13) whenever a user leaves the organisation we delete his username from Jira (after confirming that there are no issues that are assigned to him).
I am aware that Atlassian recommends us to handle user removal by deactivating his account from all group membership.
I would like to know what are the drawbacks of deleting users as against deactivating his user account from jira?
Deleting users will stomp on their history.
Let's say I comment on an issue - if you then delete me, the comment becomes an orphan - instead of seeing my name and link to my profile in the author field, you will just see what my Jira user login id used to be before you deleted me.
Same applies in the history of issues, and anywhere else a user name might be used, including user pickers.
Some plugins really can't handle missing accounts as well - instead of a simple display of login name, they can't handle a non-existent user at all, and fall over. (Note - I've only seen this in a plugin I wrote, I'd hope other plugin writers are more careful than I was)
In the past, Portfolio for Jira required a high degree of detail–foresight that was unrealistic for many businesses to have–in order to produce a reliable long-term roadmap. We're tur...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs