Delete system administrators created by addons

I've tried out a couple of add-ons on my JIRA OnDemand instance, but decided to remove them. Now I'm left with two users that I can't remove because they are system administrator group:

Gantt Chart Project for JIRA - OnDemand (addon_com.soyatec.jira.plugins.jira-ganttchart-project) and Aha! Product Roadmaps (addon_io.aha.connect)

How do I get rid of them? Both plugins have been disabled, unsubscribed to and finally uninstalled. I've also tried installing/uninstalling the plugins again to see if something went wrong the first time around.

1 answer

1 accepted

1 vote
Accepted answer

Anna,

Since on On-Demand you don't have system administrator privileges you won't be able to remove those users, although, if you open a support ticket (http://support.atlassian.com) to On-Demand project, they'll be able to do so for you.

There is a similar answer for this matter: https://answers.atlassian.com/questions/314271/removing-system-administrator

Hope it helps!

Cheers

Luciano Fagundes

Thank you, I will do that.

That makes no sense. We cannot manage the users that can access the aplicacion that has our private data? 

Like 1 person likes this

We should be able to delete system users that we left off from the addons. This is very limiting.

Like 1 person likes this

This needs to be changed to allow Site admins the ability to remove system users. Especially for those "users" that were added by an add-on.

Like 1 person likes this

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Jan 08, 2019 in Jira

How to Jira for designers

I’m a designer on the Jira team. For a long time, I’ve fielded questions from other designers about how they should be using Jira Software with their design team. I’ve also heard feedback from other ...

1,098 views 4 9
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you