Delete system administrators created by addons

I've tried out a couple of add-ons on my JIRA OnDemand instance, but decided to remove them. Now I'm left with two users that I can't remove because they are system administrator group:

Gantt Chart Project for JIRA - OnDemand (addon_com.soyatec.jira.plugins.jira-ganttchart-project) and Aha! Product Roadmaps (addon_io.aha.connect)

How do I get rid of them? Both plugins have been disabled, unsubscribed to and finally uninstalled. I've also tried installing/uninstalling the plugins again to see if something went wrong the first time around.

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Accepted answer


Since on On-Demand you don't have system administrator privileges you won't be able to remove those users, although, if you open a support ticket ( to On-Demand project, they'll be able to do so for you.

There is a similar answer for this matter:

Hope it helps!


Luciano Fagundes

Thank you, I will do that.

That makes no sense. We cannot manage the users that can access the aplicacion that has our private data? 

Like 1 person likes this

We should be able to delete system users that we left off from the addons. This is very limiting.

Like 1 person likes this

This needs to be changed to allow Site admins the ability to remove system users. Especially for those "users" that were added by an add-on.

Like 1 person likes this

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