Delete system administrators created by addons

I've tried out a couple of add-ons on my JIRA OnDemand instance, but decided to remove them. Now I'm left with two users that I can't remove because they are system administrator group:

Gantt Chart Project for JIRA - OnDemand (addon_com.soyatec.jira.plugins.jira-ganttchart-project) and Aha! Product Roadmaps (addon_io.aha.connect)

How do I get rid of them? Both plugins have been disabled, unsubscribed to and finally uninstalled. I've also tried installing/uninstalling the plugins again to see if something went wrong the first time around.

1 answer

1 accepted

0 votes


Since on On-Demand you don't have system administrator privileges you won't be able to remove those users, although, if you open a support ticket ( to On-Demand project, they'll be able to do so for you.

There is a similar answer for this matter:

Hope it helps!


Luciano Fagundes

Thank you, I will do that.

That makes no sense. We cannot manage the users that can access the aplicacion that has our private data? 

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

2,781 views 11 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot