Delete email after create issue

One client is using 'Email Helpdesk for JIRA', it works fine, but they are complaining that after the plugin gets the email and create the issue, the email continues on the inbox and every minute (as configured), the plugin scan the email again and creates another issue over and over again.

Is this function to delete or move the email configured on the plugin or by the email server side settings?


I see on the plugin log tab messages like this "Unexpected error handling message" after creating the issues.
Thank you! 

2 answers

Hi, initially if everything is working fine the email should be deleted automatically, but it seems that there is some error according to the log messages you mention...

Can you share the full log messages to detect the problem? If you want you can contact us at email.helpdesk@edataconsulting.es

Hey,  I will check if they are still getting this issue. If yes, I will collect the logs and send them on email.

Thank you! 

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Published Sunday in Agility

You asked for it, so we delivered: images on issues have arrived

A picture tells a thousand words. And agility boards have just released their latest feature: cover images on issues – so now your board can tell a story at first glance. Upload attachmen...

164 views 1 10
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you