One client is using 'Email Helpdesk for JIRA', it works fine, but they are complaining that after the plugin gets the email and create the issue, the email continues on the inbox and every minute (as configured), the plugin scan the email again and creates another issue over and over again.
Is this function to delete or move the email configured on the plugin or by the email server side settings?
I see on the plugin log tab messages like this "Unexpected error handling message" after creating the issues.
Hi, initially if everything is working fine the email should be deleted automatically, but it seems that there is some error according to the log messages you mention...
Can you share the full log messages to detect the problem? If you want you can contact us at firstname.lastname@example.org
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Hi Community! My name is Amir and I’m on the Jira Service Desk product marketing team at Atlassian. Our team would love to understand how you’re leveraging our ecosystem for Jira Service Desk. Wha...
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