Hi @Jeremi Chen
according to https://confluence.atlassian.com/adminjiraserver/managing-global-permissions-938847142.html#Managingglobalpermissions-%23separatingadminpermissionsSeparatingJiraSystemAdministratorsfromJiraAdministratorsindefaultJirainstallations
could you please post a screenshot of your "Global permissions" page?
I suspect the account in question being part of "Jira Administrators" permission but NOT the "Jira System Administrators" permission.
Could you please double check and let us know if this is the cause?
Hello @Jeremi Chen
You dont have enough access as per your organization?
you can check with your Jira system admin
Also check the project permission schemes
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