Default Resolution value in Jira vs. Jira Service Desk

I had set the Resolution value of "Done" as the Default in Jira.   In Jira, this just puts "Done" as the value in the Resolution field on our transition screens.

The Service Desk admin (I don't have rights) told me that when they create Service Desk tickets and "Done" is the Default, that the Resolution is set to Done when a ticket is created.    

Is that true?   Seems like a bad design from Atlassian.

We removed the Default setting on the Resolution field.   Now in Jira, you have to actually select Done - the Resolution field doesn't have a value on the transition screen.   Not the perfect solution, but it works.

1 answer

This widget could not be displayed.


yes it is true. The defaults are set to its values while creating.

But in the workflow you can add a default resolution setting to the transition. This may work for you.
You can select the (e.g) "resolve" transition and in the right mask of its settings, you should be able to configure the "postfunctions" of the transition. You can select "add postfunction" and after that choose "update issue field" and set the default resolution of this transition to "done".

Suggest an answer

Log in or Sign up to answer
Atlassian Summit 2018

Meet the community IRL

Atlassian Summit is an excellent opportunity for in-person support, training, and networking.

Learn more
Community showcase
Posted Aug 06, 2018 in Jira Service Desk

A is for Activate: Share your top Jira Service Desk onboarding tips for new users!

Hi, everyone! Molly here from the Jira Service Desk Product Marketing Team :).  In the spirit of this month's  august-challenge, we're sourcing stories of Jira Service Desk activation fro...

576 views 25 15
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you