Deactivated vs Suspended User

[Lori Milam]

I'm trying to understand the difference between deactivated and suspended users. I'm trying to do some analysis on the users of our cloud instance to make sure we aren't using up more licenses than we need to.

[Utkarsh Singh · Accepted solution]

Hi @Lori Milam

Deactivation can be done only for managed users. Once managed users are disabled, they won't be able to log in and won't be able to access any site. They are also not counted for billing.

Suspend operation can be performed for both managed and unmanaged users. Once a user is suspended, they can't access the site from which they were suspended but can log in and access other sites. The suspended users aren't counted for billing.

I hope that helps. :) 

[Lori Milam]

Yes, that helps a great deal. Thank you.

[Chris H]

Hi @Lori Milam 

Id like to add on to @Utkarsh Singh 's answer that a benefit of a managed account is that any existing content or data associated with that account can be retained after the account is deactivated (employee leaves the company but you want to retain pages and spaces they have created)

I am assuming you can change ownership of these spaces/pages to a new owner to retain the content if you decide to delete the account at a later point. 

[Gary Spross]

If you're in Cloud, you'll need to convince Atlassian support to help you perform any sort of content re-mapping.

[Ajay Jain]

@UTKARSH I was the owner of my space on a free plan. All of a sudden my account is suspended and now I cannot access the space myself and no other users can access either. How can we recover the access. I get this page when I go to it:

[Dan Breyen · Accepted solution]

Hi Lori, nice profile image!  I found this community article which should answer your question.  Deactivated vs Suspended. 

It's my understanding that deactivated is removed, but suspended is still there, but doesn't have access to anything. 

Hope that helps

[Lori Milam]

Hi Dan, thank you. I'm notorious at work for my Mt Dew obsession. Thus the profile. Anyway, thanks for the link I will check it out.

[Utkarsh Singh]

Hi @Dan Breyen Hope you are doing well.

Deactivated doesn't mean removed. Please refer to my comment below.