Data Center Question re: Automated Emails Sent from Jira

Darlene Rose November 22, 2024

Hello,

We are on Data Center version 9.12.13 of Jira and have a user that continues to receive automated emails when new issues of a special type are created or an existing issues are transitioned.  I've reviewed all the automation rules and am unable to find anything that would cause this.  I've also reviewed the project notifications and again, nothing that I can find that would cause this.

Has anyone else experienced this on the DC version?  And if so, were you able to stop the emails from sending?

Any guidance would be appreciated.

Thanks!

2 answers

1 vote
Shawn Doyle - ReleaseTEAM
Community Leader
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Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
November 22, 2024

Hi @Darlene Rose 

 

Have they subscribed to a filter?  This would also send them emails.  Have them check their subscriptions. 

Some add-ons will let you search for them.  Or you could use the SQL approach on this thread.

https://community.atlassian.com/t5/Jira-questions/How-to-find-all-filters-that-I-have-a-subscription-for/qaq-p/734569

 

Darlene Rose November 22, 2024

Hi @Shawn Doyle - ReleaseTEAM  - I'll have to look into this, too.  I'm not sure why the responses I'm getting are automatically accepted, but I'll be sure to update with whichever works.  Thanks so much!

1 vote
Trudy Claspill
Community Leader
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November 22, 2024

Hello @Darlene Rose 

Besides automation rules an email could be sent by a post function in a workflow, or by a webhook that listens for events or is called by a workflow transition. Check for the presence of those.

Trudy Claspill
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
November 22, 2024

Hello @Darlene Rose 

You marked my answer as Accepted. Does that mean that one of the items I suggested turned out to be the element sending the email?

Darlene Rose November 22, 2024

I must have clicked on that by mistake, I'm just now seeing your answer.  I appreciate the info and will give it a try.  I really appreciate the quick response @Trudy Claspill and (fingers crossed) it'll work and I can show it as Accepted for real. :)

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