DVCS link to Bitbucket - The authentication with Bitbucket has failed. Please check your OAuth setti Edited

[alexwestby]

When attempting to connect our hosted Jira to Bitbucket cloud using the DVCS link as documented here;

https://confluence.atlassian.com/adminjiraserver0710/linking-a-bitbucket-or-github-repository-with-jira-953144268.html

We are encountering the following error:

Error!

The authentication with Bitbucket has failed. Please check your OAuth settings.

Troubleshooting thus far:

* I have validated the team is correct and attempted this with a single user.  Permissions are correct and keys/secret have been checked for whitespace, manually typed multiple times.

* I have checked the time is synchronised correctly on our Jira server

* Our hosted Jira has full egress access and I've whitelisted Bitbucket IPs (https://confluence.atlassian.com/bitbucket/what-are-the-bitbucket-cloud-ip-addresses-i-should-use-to-configure-my-corporate-firewall-343343385.html) as ingress to validate whether or not there is some sort of callback.

Our logs don't appear to be providing any useful output - is there a specific logger/plugin that needs to be enabled as more verbose?

To clarify, this is self hosted Jira (v7.10.2) connecting to bitbucket cloud. Any help would be greatly appreciated.

[alexwestby · Accepted solution]

Appears I've encountered the same issue as posted here;

https://community.atlassian.com/t5/Jira-Software-questions/Connecting-Bitbucket-Error-Invalid-OAuth-credentials/qaq-p/1245674

My resolution was the same, simply setting the OAuth consumer in bitbucket to private.  Again as stated in the solution above, this isn't documented here;

https://confluence.atlassian.com/adminjiraserver0710/linking-a-bitbucket-or-github-repository-with-jira-953144268.html

[rdroske]

thanks, that also solved my problem