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Hi Team,


We integrated Jira with GitHub I notice we have merged the branch in GitHub but in Jira the status it is showing still open

May I know what would be the reason or how to solve it





3 answers

Hi @Mahesh Kumar N

This is Dhiren from Exalate.

Exalate, provides a fully bi-directional synchronization between GitHub and Jira (among other ITSM systems) that is fully customizable. It is easy to set up and Exalate uses a scripting engine which is based on Groovy scripts where you can control what data you want to share and even you can independently handle the incoming information. You can achieve complex use-cases with ease. 

You can easily fetch data from GitHub repositories and sync issues from GitHub to issues in Jira.

If you would like to see a customized demo of the product in action, feel free to book a slot with us. 


0 votes

@Mahesh Kumar N hi, did you manage to resolve your problem? Chris is right, after connecting the two systems you'll have to sync their data (in your case, that would be the statuses). This will allow a change in one of them to show up immediately in the other, which is what you want to achieve. No idea if you use any tool for this integration, but there are such that can help you establish a two-way connection between the two systems, transfer (sync their data) and keep them updated in real-time. Such is ZigiOps. You can customize it to fit your use case. You can take a look at it and if you think it would be useful, feel free to book an explanatory demo.

Regards, Diana (Zigiwave team)

0 votes

Welcome to the Community!

The integration you've installed is only part of what you need to do to keep statuses synced.  Your developers will need to use smart commit messages in GitHub to tell Jira to transition tickets as well. 

This is an overview of how it works.

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