Cycle time custom field

What's the best way to create a customer filed which will represent the cycle time?

Is there an OOB solution for that?

1 answer

0 votes

There are some things you can do, but before we can suggest or recommend anything, you'll need to define what you mean by "cycle time"  (I have four definitions in mind, but I don't know if any of them might be what you mean)

I mean the creation time until the issue is done.

Ok, I'd create a scripted field that calculates the difference between the date and time fields "created" and "resolutionDate"

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