Customize customer issue view ( more fields )

[Szymon Ptak]

Hi I am wondering if there is an option to add more fields to a customer's issue view.

There is a small diffrence between filtering through "My requests" and "Issue view", I am missing priority and dates columns.

Is there any way to add them to the issue view for customers? Thank you for help.

[Olga Videc · Accepted solution]

Hello Szymon,

Unforionally you can't achieve this at the moment without using additional add-on

Here is a feature request, you can vote for it https://jira.atlassian.com/browse/JSDCLOUD-4328

Here is an add-on Extension for Jira Service Management

https://deviniti.com/support/addon/cloud/extension/latest/display-additional-details/

https://marketplace.atlassian.com/apps/1212161/extension-for-jira-service-management?hosting=cloud&tab=overview

BR, Olga

[Tom Jones [Appsvio]]

Hi Szymon, 

Feature Bundle has the option to share some fields with the customers. Please check the documentation for more information. 

Cheers,