I'm pretty new to JIRA and I would like to create a new "knowledge base" workflow and screens.
It should be tagged/categorized hierarchically.
I need only few fields on a screen:
The workflow/issue types are simple:
Thank you all.
One other thing to consider: How will this KB setup in JIRA integrate with the rest of your processes? For example, we use JIRA for incident management and KB content, so we integrated the two. We tag resolved incident tickets that meet our KB quality requirements as "Solution Candidates". Once an approver verifies it, the candidate ticket is tagged as a Verified Solution that then shows up in solution lists for anyone searching for answers. So, the KB workflow is integrated with the Incident Management workflow and the KB content reuses the content generated during incident management to minimize duplication and time spent creating KB content. Considering the overall fit will affect how you decide to set up your system and how efficient the system is.
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