Customers can't see assignee in the request Edited

The request screen on the customer side after an issue is submitted is extremely limited in the information it provides. For example, when an agent is assigned to an issue, the assignee does not show up on the customer's request page. There is no addition to the customer's activity feed either. How can I customize the request screen to show information our customers need?




1 answer

Hi, it is not allowed by default to display Assignee value on customer portal. I think that one of the solutions is:

  1. create CF Assignee
  2. implement listener which will be able to copy Assignee value (Issue field) to CF Assignee
  3. you can setup CF Assignee to be displayed on customer portal
  4. you can align the field to right using for example

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