The request screen on the customer side after an issue is submitted is extremely limited in the information it provides. For example, when an agent is assigned to an issue, the assignee does not show up on the customer's request page. There is no addition to the customer's activity feed either. How can I customize the request screen to show information our customers need?
Hi, it is not allowed by default to display Assignee value on customer portal. I think that one of the solutions is:
This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.Read more
Hey Atlassian Community! Today we are launching a bunch of customer stories about the amazing work teams, like Dropbox and Twilio, are doing with Jira. You can check out the stories here. The thi...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs