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Customers as collaborators and setting up conditions on the workflow for them


If we have customers give permission to browse project, does that mean that their access will be similar to the collaborators one? What would be the difference if they are added to browse the project, I support it is based on the permission fields. 

What is also the difference between Jira software and service mgmt? 

One more question - if we would like to restrict customers to view only workflow and have access to certain transitions (waiting for customer-> work in progress), how we may used the conditions fields? I have tried to use all possible options but customer are not able to see workflow when added only as customers and not collaborators. We would like also to ensure that collaborators and customer have different access to the workflow steps. 

Thank you for your support!

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