Custom incoming email parser

[Arianna Fabbri]

Hi,

is possible to customize incoming email parser in order to detect the correct issue not with issue key in email's subject but with custom field in email's subject?

Example

issue key XXX-555 with custom field issueNumber IN05/2014

Is possible to customize incoming mail parser in order to accept emails with subject:

IN05/2014 - New incoming email

instead of subject

XXX-555 - New incoming email

Thank you in advance

Regards

[Nic Brough -Adaptavist-]

Not off-the-shelf.  The built-in email handlers rely purely on the subject line containing the issue key.

You will need to find or write a new email handler that can read the incoming fields and parse them.  JEMH is the one I'd always reach for on this.

[Piotr Klimkowski]

AFAICS it's not possible with out of the box JIRA.

Possible options are:

• use an add-on, for example JEMH (though I don't know if it has this particular feature)
• create you own plugin with custom mail handler tutorial