Custom fields on issue form

I am interested in tracking institutions (where inquires are coming from) as part of our issue log. Is there a way to create a custom field to include this information in the form when creating an issue? If so, how can that be done?

Also, we would be interested in reporting on this information. Would it be possible to run a report on a custom field?

 

1 answer

0 votes

You can always run reports on custom fields as long as you create them with a "searcher" (the default is to do this, so you need not worry about it generally)

To get it in there, it's a bit different - if you're creating JIRA issues, then it's a doddle, you add the field to the "create" screen.  For Service Desk, it's less so - the interface is simplified down to avoid the users having to do that sort of thing. 

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted Tuesday in Jira

Looking for anyone who made the switch to Data Center

The Jira Marketing team is putting together an ebook on migrating to Data Center. We're looking for pro tips on how you staffed your project team and organized your Proof of Concept. Share yo...

50 views 0 2
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you