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Custom fields are missing on the add validation screen.

I tried to add validation for a custom field upon transition. Unfortunately, I couldn't find the expected custom field on the choose field. I tried on different transition too but no luck.

validation Error.PNG


2 answers

1 vote

I suspect you are trying a simple field validator - these only work with system fields

Tom Lister Community Leader Jan 13, 2022

Correct @Nic Brough _Adaptavist_ , just checked in my cloud trial.

Simple field validator?  Not sure

Upon clicking on the transition button in the workflow edit page, you can see add validation option. I have been using this option for years to add validation to both system and custom fields. However, it is not working now. 

I can see both system and custom fields in the drop down but those fields are limited. 

Even if I type the custom field name, I'm not able to see it on the drop down suggestion list. 

0 votes
Tom Lister Community Leader Jan 13, 2022


Do you see any fields in the dropdown?

For many Jira pickers only a limited number are shown at first. For others you will need to start typing the field names so it can be filtered into the list.

Thank you! Typing the name they appeared in the dropdown 

I tried your suggestion too, but no luck.. earlier it was working but now it is not working. 

@Tom Lister thank you for your response 🙂

Yes, I could see limited number system and custom fields.

Even if type the custom field name, it is not appearing on the suggestion list. Rather it is showing irrelevant custom fields. 

Tom Lister Community Leader Jan 15, 2022

Hi @M Athish Krishna 

I find the Atlassian search engine a bit odd. If you type a case exact name it will find the matches you want. If you type the same in lowercase the results include many result’s.

I wasn’t expecting you to see any custom fields after @Nic Brough _Adaptavist_  ‘s comment on only working for system fields.

Tom Lister Community Leader Jan 15, 2022

Have you tried ticking the ignore context option?

Although if a field context prevents it from being used in a project/issue type you will be an able to use it on an issue screen.

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