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Custom field "Approver groups" context & default value do not work


Hi All-

Configuration details

1. As can be seen in the screenshot, I restricted the applicability of Approver groups custom field from Jira to Issue type "Change" and also set a default value to a group I created. "CAB approver group"

2. I then made the approver group custom type mandatory

The problem I am facing

When I navigate to my Project Settings, I get an error message " The service project has configuration problems and may not work as expected. View Error Details and Repair the problem". When I click the link, I see the message as listed in the screenshot 3. It asks me to set a value for approver group individually for all the issue types 

Further, when I try to enforce approval for a workflow applicable to only change management, the approver group field disappears 


1. Why is  the tool even considering approver groups for  request types other than changes when I have restricted the applicability of approver group to "Change"

2. Why is the tool asking me to set a default value manually for each user type despite setting a default value for the approver group,

3. Why has approver group field not visible when I try to add approval step to the workflow applicable to change management

Approval group context edit from custom fields.png

Approver group mandatory.PNG


approver group missing.png



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