I have a service desk project that I need to create a new queue for. We have some auto-generated emails that come in that we want to filter out. The email subject line (which becomes the summary in the Jira ticket) contains "SHCA-Journal Latency" - i.e. SHCA-Journal Latency-DALDATA08, SHCA-Journal Latency-CHICOLO-DB07 - CLEARED, etc.
I have a queue that filters them separately, like so:
project = PHIS and resolution = Unresolved AND summary ~ "SHCA-Journal Latency"
This works correctly. But I also want to filter all of these issues OUT of other queues, and the reverse doesn't seem to work:
project = PHIS and resolution = Unresolved AND summary !~ "SHCA-Journal Latency"
returns results that contain the search string, even though it should only be returning results that *don't* contain the string.
What am I doing wrong here?
EDITED:
I was able to get most of the items cleared out by adding a wildcard after them, like so:
project = PHIS and resolution = Unresolved AND summary ~ "SHCA-Journal Latency*"
But when I try to put a wildcard at the beginning, to weed out replies (summary like "RE: SHCA-Journal Latency"), I get no results at all:
project = PHIS and resolution = Unresolved AND summary ~ "*SHCA-Journal Latency*"
Hi Esther,
I think I have a way to do this. The first thing to do this would be to first save that first search as a filter if you have not already:
project = PHIS and resolution = Unresolved AND summary ~ "SHCA-Journal Latency"
When you run this search in the issue navigator, there is a "Save As" button up top, and let's say you saved this filter with the name "SHCAJournal1". What you can do then is run a query that includes that previous filter name such as:
project = PHIS and resolution = Unresolved AND NOT filter="SHCAJournal1"
This would return all the unresolved issues in PHIS that do not match the previous saved filter.
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