Custom field disappears from default screen

I've added a Multiple User picker custom field to my setup.

When I create a new issue, the field appears and I can set a value to it. However if I leave it empty at creation time, the field does not appear on the isue viewing page and there's no way I can add users to that field since it's not visible. Also, if I were to enter one user at creation time, it would show on the viewing page but once there, if I remove it without adding another one (thus emptying the field), the custom field disappears from the viewing page and it's too late to add another one.

How can I make it so the custom field will show on the viewing page even if it's empty?

I'm an On Demand user.





2 answers

1 accepted

Accepted Answer
0 votes


By default empty fields won't show in the view screen.

For the case that you mentioned, you are probably missing the field in the edit view. That way you could add the value after creating the issue.

Hello Juan

You solved it for me. smile  It was easy but I had simply not realized that although an empty field does not show on the view screen, if one clicks "edit" it'll show there and I can set it.



Good to know it helped! (y)

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted Sep 18, 2018 in Jira

What modern development practices are at the heart of how your team delivers software?

Hey Community mates! Claire here from the Software Product Marketing team. We all know software development changes rapidly, and it's often tough to keep up. But from our research, we've found the h...

21,632 views 2 7
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you