Apologies if this is a repost, I couldn't find any existing matching queries.
We're having a strange problem. In the admin section we can create custom fields with no problem, add them to screens, etc. But they do not show up in the custom field list when we want to configure, edit or delete them. By using inspect element we can find the field ID (on screens) and manually enter the correct url, but this is a very annoying issue. Any fix for this?
Screen Shot 2015-09-02 at 9.54.43 AM.png
Screen Shot 2015-09-02 at 9.55.10 AM.png
We had the same issue, here is a description of the problem and how I resolved it.
1) Recently a new Custom Formula Field was added. The formula was something like this:
some code here
Note that the closing --> was missing.
2) This caused fields a- c and t-z to be displayed with all other fields in the middle removed from view.
3) The last field displayed before the gap in the field is the field that has the issue. So for me it looked like this (example of course)
Field 9, etc.
4) The challenge, for me in this scenario is that Field 3 and Field 8 were both formulas. However, the edit link on Field 3 opened the edit page for Field 8 and not 3. ...
what to do??
5) Steps to resolve, view source on the custom field list page. Find the html for the field prior to Field 3. For me this was Field 2. Copy the partial url for the edit link. It will look something like this...
"/secure/admin/EditFieldLayoutItem!default.jspa?atl_token=... stuff deleted...;id=10800&position=68" (note don't actually delete the stuff I deleted... that was for brevity)
6) Append your domain + the url and edit the position, incrementing it by one. So for me, my url looked something like this:
https://subdomain.somedomain.com/secure/admin/EditFieldLayoutItem!default.jspa?atl_token=... stuff deleted...;id=10800&position=69
7) Hit enter on your modified url, fix your formula or remove it, click update to post the data and Voila! All of your custom fields will return.
Rinse and repeat the above step for each of the incorrect formula fields.
I’m a designer on the Jira team. For a long time, I’ve fielded questions from other designers about how they should be using Jira Software with their design team. I’ve also heard feedback from other ...
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