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Custom Field from Forge App with JQL Edited

I recently created my first Forge app. It is a simple text field that counts the number of Helpscout links added to a Jira issue.

My hope is to use this as a way of prioritizing feature requests and bug reports in Jira.

I have successfully

  • created the field
  • attached it to an issue
  • calculated the correct number of links
  • had the Scout Count field show in JQL

The last problem that I just can't seem to get is that the JQL cannot search or sort the values of the field. i.e. "Scout Count" > 0 returns nothing, even though there are issues with a correctly calculated number above zero.

I have also determined that the field is set to be searchable and sortable by fetching it.

I know that the fieldID is correct as the JQL search field suggests it 

Screenshot 2021-06-15 191120.png

I feel like it has to do with the idea that it's an unknown field type, but I have not been able to find how to adjust that. The manifest says it's a number and I've tried to apply the type and searcher key. Screenshot 2021-06-15 192835.png

This is my index.jsx

import api from '@forge/api';
import ForgeUI, { CustomField, CustomFieldEdit, render, Text, TextField, useProductContext, useState, Badge} from "@forge/ui";

//get the remote web links for the current issue
const fetchLinksForIssue = async (issueId) => {
const response = await api.asApp().requestJira(`/rest/api/3/issue/${issueId}/remotelink`);

let scouts = 0,
urlText = "";

const data = await response.json();

//count the HelpScout links
for(let i = 0; i < data.length; i++) {
urlText = data[i]["object"]["url"];

if(urlText.includes("helpscout")) {
scouts += 1;

return scouts;

function setFieldOptions (fieldId) {
var bodyData = `{
"searcherKey": "com.atlassian.jira.plugin.system.customfieldtypes:exactnumber",
"type": "com.atlassian.jira.plugin.system.customfieldtypes:textfield"

let response = api.asApp().requestJira('/rest/api/3/field/{fieldId}', {
method: 'POST',
headers: {
'Accept': 'application/json',
'Content-Type': 'application/json'
body: bodyData

console.log('Are my prints even working?' + response);

const View = () => {
const context = useProductContext();
const [fieldValue] = useState(async () => await fetchLinksForIssue(context.platformContext.issueKey));

return (
<Badge appearance = 'primary' text ={fieldValue} />

const Edit = () => {
const onSubmit = values => {
return values.text

return (
<CustomFieldEdit onSubmit={onSubmit}>
<TextField name="text" label="Say hello to:"></TextField>
</ CustomFieldEdit>

export const runView = render(

export const runEdit = render(<Edit/>)

 This is my manifest.yml, excluding app:id

- key: scoutcount
name: Scout Count
description: A count of HelpScout links for an issue.
type: number
expression: value == null || (value >= 0)
errorMessage: The value must consist only of numbers
readOnly: true
function: main
function: edit
- key: main
handler: index.runView
- key: edit
handler: index.runEdit
name: scoutCount
- manage:jira-configuration
- read:jira-work
- write:jira-work
- storage:app


1 answer

Hey @Chris McKay 

I'm having the same issue with custom fields I created. It seems that they don't execute when you do a JQL query with them in. 

I tried this even with a custom field that will always return data. 

Not sure if this is something to do with the Forge platform limits (see Platform quotas and limits (

Looking forward to seeing what Atlassian says about this. 

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