Creating Isses from Email doesn't work

Hi,

I have read the article on following link: https://confluence.atlassian.com/display/JIRA050/Creating+Issues+and+Comments+from+Email

After that, I've configured my IMAP-Mailserver (Testconnection is successfull) and an E-Mail Handler.
When I send an email to this account I can see the email in the Mailbox. Also when I test the E-Mail Handler it says: Found 1 message in the imap folder, created issue with summary ..., creanting attachment, deleting message.

But unfortunately the E-Mail is not deleted and the issue is not created.

Can anybody help?

1 answer

0 vote

Do you see any error in logs? Maybe a mandatory field is required while creating issue? Or something similar?

Can you please tell me, where to find the logs?
I'm sorry but I use jira for a short time

Maybe I should mention, that it worked two days ago. The only thing I changed is, to install the plugin "feywa extensions". But I deleted the plugin again

You will find the atlassian-jira.log under JIRA_Home/logs folder. If nothing else is changed, I suspect some connectivity issues or something. But your message "Found 1 message in the imap folder, created issue with summary ..., creanting attachment, deleting message." says that is not the case!

I'll check them, thank you!

Is it possible, that the error occures due to PermGen Memory? Because my System-Information tells me 0MB "Free PermGen Memory"

Possible. But you will find that in the logs :) Btw, check the JIRA_Installation_Dir/logs/catalina.out log as well. Tomcat errors will be in that log!

Possible and the solution :-)

Increasing the PermGen Memory-Size helped!

Thank you anyway for your help

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

3,316 views 14 20
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot