Create the same issue in bulk with different customers as reporters.

[Valerie Vliegen]

We have to create tickets for our customers because there is some information wrong in their CRM system. This is a monthly process and the number of tickets we have to create can run up to 25 tickets. 

Right now, we do the following: We create the ticket with the request type, choose the customer for 'Raising the request on behalf of', add our description, click create and choose 'Create another'. Then create the same request and copy the information and select a different reporter.

What would be the best way to do this quicker? 

Is there a way we can create issues in bulk with different reporters?

Or where we can clone the existing issue and attach a new reporter without the original reporter getting an email that a new ticket was created, because we cloned the ticket.

[Vikrant Yadav]

Hi @Valerie Vliegen ,

You can bulk create issues via CSV file in JSM. 

https://support.atlassian.com/jira-cloud-administration/docs/import-data-from-a-csv-file/

https://confluence.atlassian.com/jirakb/how-to-set-the-request-type-for-jira-service-management-issues-when-importing-from-csv-1299910906.html

Thanks

[Cristian0791]

Hi Valerie,

First you need to have the customer accounts created into Jira.

Then you can do a Bulk CSV ticket upload.

More info in this article: https://support.atlassian.com/jira-software-cloud/docs/create-issues-using-the-csv-importer/