Create a new issue or add a comment to an existing issue

[Daniel Loaiza]

I'm trying to automate tickets with email creation through incoming email, but it asks for a default reporter. When I do this, the ticket is saved with my user and not with the user of the client who sent the ticket. Is there a way to leave it blank to leave the initial email of the client?

[Trudy Claspill]

You have tags on. your post to indicate you are using Jira Service Management, Can you confirm that you are you trying to use this process to create issues in a Jira Service Management project? Or are you trying to create issues in a Jira Sofware or Business (Work Management) project.

You said it is asking for a default reporter. That leads me to believe that you are trying to set up an email handler as describe here:

https://support.atlassian.com/jira-cloud-administration/docs/create-issues-and-comments-from-email/

Is that the method you are trying to use?

[Trudy Claspill]

This appears to be a duplicate of

https://community.atlassian.com/t5/Jira-questions/Crea-una-nueva-incidencia-o-a%C3%B1ade-un-comentario-a-una-incidencia/qaq-p/2741412

...which is in Spanish.

[Daniel Loaiza]

But, you know the answer?