Can you configure JIRA Service Desk so that, when creating a KB article, based on a query raised in Jira, this will go to a specific page of a specific space in Confluence - this KB article will be created as a child page to a specific page in Confluence?
The article will appear on the same knowledgebase as you set up in the Settings of the Servicedesk. I have also the same need - where we want to catch a "draft KB article" on a different space (hidden from the customer) and a ServiceDesk Team Lead will review and publish them to the Customer visible space.
Hey Community mates! Claire here from the Software Product Marketing team. We all know software development changes rapidly, and it's often tough to keep up. But from our research, we've found the h...
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